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Best-in-class companies act beyond pure cost-cutting in ICT

Economic downturns force a cost-orientation, especially for "commodities" like information & communication technology (ICT). The pressure on ICT organisations to improve efficiency and effectiveness rises - but best-in-class companies act beyond pure cost-cutting: a holistic...
Information management

Emerging markets in microinsurance

How to establish a foothold in the new market segment serving low-income customers

Low-income households feel the impact of adversity more heavily than most in society, yet have little access to affordable insurance products that could help to protect them. However, as insurance providers become increasingly aware of this unmet need, a new microinsurance industry is emerging. To...
Financial services

Winning on the E-mobility Playing Field

How to avoid a "red" business case for "green" vehicles

In the middle of the current automotive crisis, everyone seems to be electrified. Most OEMs are investing significantly in developing e-technology and governments across the globe are rolling out plans to subsidise e-mobility. At the same time, the development of adequate business models is...

Smart Grid opportunities for telcos

New business models in the electricity market of the future for telcos

Existing electricity grids are not capable of satisfying the increasing demand for a reliable electricity supply in the long run. The growing proportion of decentralised electricity generation based on renewables is making electricity transport and distribution significantly more complex, yet the...

Making Value Management Work, at Last

How Telecom Operators Can Extract More Value from Their Customer Goldmine

Remember the California Gold Rush The Gold Rush began in 1848, after James Marshall discovered gold at Sutter’s Mill, California. News spread like wild fire and half a million people from around the world migrated to California in search of instant wealth. By 1855, the big rush was over, yet it...

Strategic Options in the Fleet Service Market

Confronting Risk and Seizing Opportunity in an Evolving Market

Arthur D. Little recently completed a comprehensive survey of all the major players in the fleet service sector in the top five European automotive fleet markets. To model the market, determine the relevant trends and derive strategic options, we held over 80 in-depth interviews with leaders and...

Captive Auto Insurances

An Untapped Downstream Profit Potential for Car Manufacturers

The need to prevent further erosion Independent car insurers keep professionalizing and optimizing their claims management not least by routing accidents to their preferred supplier repair shops. On top of that they are issuing more and more insurance products with binding repair shop regulations...

The New Reality of Network Cooperation

Mobile Network Operators Should Partner While the Window of Opportunity Exists

What is triggering the surge in cooperation? Maturing markets are forcing operators to find new ways to reach financial targets – and the financial crunch only brings more pressure to better manage CAPEX to sales ratios. Despite years of cost reductions and various levels of site sharing, there is...

Managing Technological Discontinuities

How Information & Communication Technologies Can Change Your Business

Information and communication technologies (ICT) are now an integral part of our environment and are among the most important drivers for innovation in many industry sectors. Whether complex control technologies in the field of machine tools, fly-by-wire systems in the aircraft industry or...
Technology & innovation management

Are Suppliers Poised for a Turnaround?

Arthur D. Little’s 2011 Telecoms Infrastructure Supplier Outlook

While established vendors have continued down their previous strategic paths, attempting to merge and integrate, Huawei came within a whisker of overtaking even Ericsson on a revenue market share basis. Moreover, most former sector leaders are still experiencing weak financial performance, and are...